Return & Exchanges

Customer satisfaction is extremely important to us.  We are happy to accept returns on items in their original and unopened condition within 30 days of purchase for exchange or refund.  Items that are damaged or opened will not be accepted.
All sale items are non-refundable and cannot be exchanged.
To request for your return, please email info@lopandloa.com with your order number, the product(s) you would like to return and the reason for return, and we will get back to you within 48 hours. Once your return is received and inspected, we will send you an email about your refund. The refund will be made to the original payment method used within 14 calendar days from the day we received your return. Please note we do not refund original shipping and handling charges (if any) and customer is responsible for return shipping charges.