General FAQs

General Inquiries

We are a company who strives to offer cruelty free and eco-friendly pet products without compromising on quality and style. Currently, we are focusing on CBD pet products and will roll out other products in the future, so stay tuned! Check out Our Story for more information about us.

Our mission is to produce products that are the least harmful to our planet and animals. All of our ingestible and topical products are made organically which means free of any chemicals and pesticides. We aim to use eco-friendly and recyclable packaging materials. Where we are unable to for certain products (which is very rare), we source the next best available option that leaves the least environmental impact. We do not condone any form of animal cruelty, therefore all of our products are vegan and do not involve the use of any animals.

We are currently only offering our CBD products at wholesale to veterinary clinics.

For any partnering opportunities or more information, please email info@lopandloa.com

Free shipping for purchases over HKD500 in Hong Kong and HKD1,000 in other countries. Otherwise, a flat rate will be applied for orders under these amounts.

For more information, please head to our Shipping Information page.

Once your order has been processed, it will generally arrive in 3-5 business days for Hong Kong orders, and 5-10 business days for international orders. We ship via SF Express.

For more information, please head to our Shipping Information page.